These Terms and Conditions (“Agreement”) apply to your access and use of https://getsmoothspine.us, any related services, and all purchases made from SmoothSpine LLC (“we”, “our”, “us”). By browsing our website or completing a purchase, you confirm that you accept and agree to comply with these Terms.
1. Orders & Acceptance
a. All purchases are subject to product availability and our approval. We reserve the right to decline, limit, or cancel any order at any time.
b. Prices shown on our website are accurate at the moment they appear but may change without prior notice. We are not obligated to honor any incorrect pricing caused by system errors, typographical mistakes, or out-of-stock items.
c. After placing an order and successful payment, you will receive a confirmation email. The purchase contract is officially formed once your product has been shipped or you have been notified of acceptance.
2. Payments
We accept all payment methods displayed at checkout, including credit/debit cards, PayPal, Shop Pay, and other supported options. By submitting payment, you confirm that you are legally authorized to use the selected payment method.
3. Shipping & Delivery
a. Orders are shipped from our U.S. warehouse, and free shipping is provided where stated or promoted.
b. All delivery times are estimates only. We are not responsible for delays caused by shipping carriers, customs inspections, weather conditions, or other events outside our control.
c. For international orders, all import duties, taxes, customs charges, and regulatory requirements are the customer’s responsibility.
4. Returns, Refunds & 90-Day Guarantee
a. We offer a 90-day “Results or Refund” promise starting from the shipment date. If you are unhappy with your purchase, you may request a return within this period.
b. To begin a return, email support@getsmoothspine.us and follow the instructions provided by our team.
c. The item must be returned in its original condition, unless it arrived defective. Return shipping costs are [insert your policy: either “covered by us” or “paid by the customer”].
d. Refunds are processed back to the original payment method after we receive and inspect the returned product.
e. This refund policy exists in addition to any rights granted to you under applicable consumer protection laws.
5. Product Use & Health Disclaimer
a. Our products are not medical devices approved by the FDA unless explicitly stated and are not intended to diagnose, treat, cure, or prevent any medical condition.
b. Always consult a qualified healthcare professional before using the product if you have medical conditions, are pregnant, have implanted devices, or are undergoing medical treatment.
6. Intellectual Property Rights
All website materials including text, graphics, images, logos, and trademarks belong to SmoothSpine LLC or its licensors. You may not copy, modify, reproduce, distribute, or use any content without our written authorization.
7. Limitation of Liability
To the fullest extent permitted by law, our liability for any claim related to your purchase or use of our products is limited to the total amount you paid for the product. We are not responsible for indirect, incidental, special, or consequential damages.
8. Disclaimers
a. All products and website services are provided on an “as-is” basis without warranties of any kind, whether express or implied, including warranties of merchantability or suitability for a specific purpose.
b. We do not guarantee specific outcomes, as results vary from person to person.
9. Governing Law & Legal Jurisdiction
These Terms are governed by the laws of the State of Florida, United States. Any disputes shall be handled exclusively by the courts located in Florida.
10. Severability
If any section of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain valid and enforceable.
11. Updates to These Terms
We reserve the right to change or update these Terms at any time. The latest version will always be posted on our website, and continued use of the site signifies your acceptance of any changes.