1. Data We Collect
a. Information You Provide Voluntarily:
When you place an order, create an account, sign up for emails, contact our support team, or participate in promotions, we may collect details such as your full name, email address, shipping and billing addresses, phone number, payment details, and order records.
b. Information Collected Automatically:
When you browse our website, certain data is gathered automatically, including your IP address, browser type, device information, pages viewed, referring URLs, and time spent on our site, as well as cookie and tracking data.
c. Information From Third Parties:
We may receive additional data from trusted third-party partners like payment gateways and fraud protection services to confirm transactions, verify identity, and enhance security.
2. How Your Information Is Used
We use your information to:
- Complete and manage your orders, including billing, shipping, and returns
- Provide customer assistance and respond to requests
- Send updates, promotions, and marketing emails (only if you choose to receive them)
- Improve our website, products, and overall user experience
- Detect and prevent fraud and ensure secure transactions
- Meet legal and regulatory requirements
3. Cookies and Tracking Tools
Our website uses cookies, tracking pixels, web beacons, and similar technologies to understand user behavior, remember preferences, personalize your experience, and display relevant advertisements. You can control cookies through your browser settings, but disabling them may limit certain site features.
4. Sharing of Information
We never sell your personal data. Your information may only be shared with:
- Trusted service providers (such as payment processors, shipping companies, and fulfillment services) for order processing
- Security and fraud detection partners
- Government or legal authorities if required by law
- Business partners or affiliates, only with your explicit consent
5. International Data Transfers
Because we serve customers worldwide, your information may be transferred to and processed in the United States or other countries. By using our services, you agree to this transfer and processing.
6. Data Storage and Retention
We keep your personal information only as long as needed to fulfill orders, handle warranties or returns, and comply with legal obligations. If you request account deletion, your data will be erased or anonymized unless retention is legally required for financial or regulatory purposes.
7. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request corrections or updates
- Ask for deletion of your information
- Object to or limit processing
- Request data portability
To exercise any of these rights, please contact us at:
support@getsmoothspine.com
8. Data Protection
We use industry-standard technical and organizational measures to safeguard your information. However, no online system can be guaranteed to be completely secure, and we cannot promise absolute protection.
9. Children’s Information
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe such information has been collected, please contact us immediately so we can remove it.
10. Updates to This Policy
We reserve the right to revise this Privacy Policy at any time. Any changes will be reflected by an updated “Effective Date.” We recommend reviewing this policy periodically.
11. Get in Touch
For any questions, concerns, or requests regarding this Privacy Policy, please contact us:
📧 support@getsmoothspine.com
📞 +1 229-544-5862
📍 7901 4th Street North, Suite 300, St Petersburg, FL 33702